Jetts Fitness has been recognised for its outstanding commitment to member satisfaction, winning the prestigious 10 THOUSAND FEET Member Love Award at the 2025 AUSactive National Awards Gala for the third consecutive year.

This year, independent assessor 10 THOUSAND FEET used their Customer Convert technology to analyse 71,480 Google reviews across 24 AUSactive-nominated organisations, who have 10 or more locations, from 1 July 2024 to 30 June 2025.

Entrants are nominated by AUSactive in three categories: Personal/Group Training; Small Footprint – Low Staff 24/7; and Big Box Gym.

Jetts Fitness was crowned the winner in the Small Footprint – Low Staff 24/7 category, with results assessed across three key areas:

  • Happiness Rating (70 points): average star rating across all club locations
  • Consistency Rating (15 points): alignment between the highest and lowest rated clubs
  • Responsiveness Rating (15 points): percentage of reviews responded to by the brand

The recognition highlights Jetts' continued focus on delivering a consistent, high-quality experience across its national network of 24/7 gyms.

Jetts Fitness CEO and Managing Director, Elaine Jobson, said the award was a proud moment for the entire brand.

"We are incredibly proud to receive the 10 THOUSAND FEET Member Love Award. At Jetts, everything we do starts with our members, and to see their voices reflected in more than 50,000 reviews is both rewarding and motivating," Ms Jobson said.

"This award is a true celebration of our people, our business owners, club managers, and teams on the ground, who bring our vision to life every day. Their commitment to creating a supportive, welcoming, and results-driven environment is what makes Jetts so loved by our members."

This recognition follows Jetts Fitness being named one of Australia's Top 10 Best Workplaces in August 2025, reinforcing the company's momentum and its commitment to creating a workplace and brand that consistently perform at the highest level.

The 10 THOUSAND FEET Member Love Award further strengthens Jetts Fitness' reputation as one of Australia's most loved and member-focused fitness brands, highlighting its mission to make fitness accessible, flexible, and enjoyable for everyone.