Privacy Policy
Last updated: 3 November 2026
About this policy
BeWell Brands ("we", "us", "our") is a franchise house that builds and supports health, wellness and fitness brands, including Jetts, Fitesque and O-Studio. We respect your privacy and handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This policy explains how we handle personal information collected through this website and in our dealings with prospective and current franchise and joint venture partners. Each of our brands may have its own privacy policy covering its members and customers. Please refer to that brand's website for details.
What we collect
The personal information we collect depends on how you deal with us. It may include:
- your name, email address, phone number and postal address
- the content of any enquiry or message you send us
- information about your business experience, interests and the brands or regions you're enquiring about
- if you progress to a partnership discussion, information needed to assess and set up that partnership, such as company details and financial capacity
- technical information about how you use our website, such as pages visited, browser type and approximate location, collected in aggregate
You can deal with us anonymously or using a pseudonym where that's practical, for example when asking a general question. We may not be able to progress a partnership enquiry without identifying information.
How we collect it
We collect personal information directly from you, for example when you complete our contact form, email or call us, or meet with our Team. We may also collect information from third parties with your consent, such as referees, or from publicly available sources, such as company registers.
How we use it
We use personal information to:
- respond to your enquiry
- assess and progress franchise or joint venture opportunities
- manage our relationship with partners and suppliers
- operate, maintain and improve our website
- meet our legal and regulatory obligations
We won't use your information for any other purpose unless you consent, you'd reasonably expect it, or the law requires or allows it.
Overseas disclosure
Some of our service providers store or process data outside Australia, including in the United States. Some of our brands and partners also operate in New Zealand, the United Kingdom, the Netherlands and India, and information may be shared with them where relevant to your enquiry. We take reasonable steps to make sure overseas recipients handle your information in line with the Australian Privacy Principles.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. This includes using secure, encrypted connections for our website and limiting access to people who need it. When we no longer need personal information, we take reasonable steps to destroy or de-identify it.
Marketing
We'll only send you marketing communications if you've agreed to receive them or where the law allows. Every message will include a way to unsubscribe, and you can also ask us to stop at any time using the details below.
Access and correction
You can ask to see the personal information we hold about you, or ask us to correct it if it's inaccurate, out of date or incomplete. Contact us using the details below. We'll respond within a reasonable time, usually within 30 days. In limited cases the law allows us to refuse access, and if so we'll tell you why.
Complaints
If you have a concern about how we've handled your personal information, please contact us first so we can try to resolve it. We'll acknowledge your complaint and aim to respond within 30 days.
If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Contact us
Privacy Officer, BeWell Brands
Level 4, 308-312 David Low Way, Bli Bli QLD 4560, Australia
We may update this policy from time to time. The latest version will always be on this page.